FAQs

General FAQs

WHAT SHOULD ONE WEAR TO YOGA CLASS?

A. Close fitting, but comfortable/breathable clothing. We do not recommend oversized t-shirts. We recommend less clothing for hot and power yoga classes. No socks (unless you must wear them for medical reasons) or shoes are needed for yoga. Men usually wear shorts or sweatpants to class.

 

HOW SHOULD I PREPARE FOR CLASS

A. Try to eat something light no less than 1-3 hours before class. Bring a water bottle, and a small towel. Out of respect for your peers, please silence your phone and other devices during class. Leave valuables at home, and take off your jewelry. Forget about heavy perfume or scents, and try to leave your worries at home too!

 

DO YOU PROVIDE ANYTHING LIKE MATS OR TOWELS?

A. Mats are available to rent or purchase if you forget yours.We also provide fresh juice, refreshing smoothies, clothing, products and accessories to complement your yoga practice or natural lifestyle. Towels, water and storage for mats are available at fee.

 

WHICH CLASSES ARE BEST FOR beginners?

A. We highly recommend you speak to a yoga advisor about which class may be best for you on your first day. All classes are limited to 12-15 students so that you can practice in an attentive, safe and progressive learning environment. There are several classes (especially community classes) but it all depends on what times you choose to attend class! Read more about starting out or coming back to yoga.

 

WHAT IS THE DIFFERENT BETWEEN “HATHA” AND “VINYASA”

A. The term “Hatha” is an umbrella term for all that encompasses yoga: Asana (postures), Pranayama (Breathing practice), Meditation, Ayurveda, ect. The word “Vinyasa” can be translated as meaning “linking mechanism”. In a Hatha Class, you will taking a slower and gentler approach to the yoga class and holding postures longer. In a Vinyasa class you will practice anything from heat building poses at a slow to fast pace including but not limited to sun salutations, sequencing & transitions, alignment, breathing, core work and inversions. Read more about the various styles of yoga offered at Move With Grace!

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Membership FAQs

I FORGOT MY MBO USERNAME AND/OR PASSWORD. WHAT CAN I DO?

You can click on the “FORGOT USERNAME AND/OR PASSWORD” links on the Move With Grace e-scheduler or in the MBO e-scheduler app.

HOW CAN I UPDATE MY PROFILE INFORMATION?

You can update your address, email or credit card information in person, the online  e-scheduler or contact he studio at 718-230-0013

WHO CAN I CONTACT IF I HAVE QUESTIONS ABOUT MY CURRENT BALANCE?

Please send us an email at info@movewithgrace.com

HOW DO I FREEZE MY MEMBERSHIP?

Our freeze policy allows you to temporarily suspend your membership in accordance with the following terms:

You may freeze your membership once per contractual year for a minimum of one (1) month and a maximum of three (3) consecutive months in one-month increments for a fee of $15 per month, payable on your autopay date. Monthly members within their first three months of the gold membership and nine months of the green membership will be charged regular monthly dues until they meet their  obligation, after which they will be charged the freeze fee in full.

I WANT TO CANCEL MY MEMBERSHIP. HOW DO I DO THAT?

If you are OUTSIDE of your three (gold) or nine (green) of membership, you may cancel with the amount of notice spelled out on your membership agreement for any reason. You can cancel in writing with a manager by giving the appropriate notice (14 days before your next billing date).

If you are INSIDE your first year of membership, you may cancel with appropriate notice (specified on your membership agreement) for the following reasons: relocation, medical or job loss.

RELOCATION: If you relocate more than 15 miles away from any Move With Grace, you may cancel your membership with proof of relocation, such as a utility bill, lease or deed to a house, or a letter from your human resources department stating you have been relocated to another region.

MEDICAL: If your doctor finds you medically unable to workout for more than six months, we will just need a letter from your doctor. W do NOT need to give us specific information… just their medical opinion that you are unable to practice yoga for at least 6 months.

WHEN DO I RECEIVE THE REFERRAL CREDIT FOR MY FRIEND JOINING?

You should see your referral reward within 30 days of the day your friend joins. You must be an active member to receive referral rewards.